At present, the charging methods of electric vehicles are mainly...
Customer service of DC charging pile
Welcome to buy DC charging pile, here is the customer service you enjoy.
Customer service
All-weather online support
We provide 7×24 hours online technical support service to ensure that users can get timely help and support at any time and any place.
Rapid response service
We promise to conduct diagnosis and analysis within 24 hours when a user reports a problem to determine the cause of the problem and formulate a solution.
Consultation hotline
We provide a special consultation hotline for users to consult and solve problems.
Pre-sales consultation, sales tracking, after-sales service
we from pre-sales consultation, sales tracking to after-sales service work, to achieve rapid response, professional technology, service value, customer satisfaction.
Charging management software
provides real-time monitoring of charging stations (piles), user center, equipment management, charging record query, remote control of start and stop charging, charging data statistical analysis, charging settlement and other functions, and supports data exchange with third-party system platforms.
Carefree service
We provide customers with professional carefree service including early consultation, charging pile installation, technical support, after-sales service and so on.
Remote management
By connecting the special APP, users can remotely manage the charging pile anytime and anywhere, realizing easy installation, easy maintenance, remote upgrade and diagnosis.
Standard certification and warranty
We provide charging piles in line with national standards, and provide 12 months warranty service.
summary
These services ensure that users of DC charging piles can get timely and effective help during use, and also ensure the stability and safety of charging facilities.
DC CHARGING PIlE SERIES
DC charging pile is an efficient charging facility for electric vehicles, which uses direct current (DC) to directly charge the vehicle battery, significantly reducing the charging time. Compared with traditional AC charging piles, DC charging piles are able to provide higher power output and can usually charge an EV to 80% of its capacity in 30 minutes, providing users with a convenient charging experience.
Extended reading
Working principle of DC charging pile
DC charging piles are essential equipment that provides fast charging...
What is a single-phase three-wire system
The input voltage of portable DC charging pile adopts single-phase...
Application scenario of DC charging pile
Application scenario of DC charging pile Highway Service Areas DC...
THE ESSC Brand promise
Global supply
Our products sell well all over the world, covering many countries and regions, through the global logistics network, to provide customers with convenient purchasing experience.
Rigorous quality
We adhere to the highest quality control standards to ensure every product meets industry regulations and customer expectations, earning trust through consistent excellence.
Excellent service
With a customer-centric approach, we provide prompt responses, professional support, and personalized services, aiming to deliver the best user experience and long-term value.